My Resume
From Julian Yap
Contents |
Summary
Over four years of professional experience as an IT Customer Support specialist, Systems Administrator and Webmaster, including a background in:
- Software Development
- Web Site Design and Development
- Database-Enabled Web Pages
- Technical Documentation Writing
Technical Skills
An expanded page of my Technical Skills is located here. Briefly my skills include experience with:
- UNIX/ Linux
- Windows Server
- Python and Perl
- Oracle and MySQL
- Microsoft Office
- HTML, ASP, PHP
Additional Key Skills
- Ability to work well in a team environment
- Experience with working closely with customers
- Exceptional written and verbal skills
- Mandarin Chinese language abilities
- Highly motivated and organized
- Flexible and eager to learn
Professional Experience
| SYSTEMMETRICS CORPORATION Honolulu, Hawaii, USA |
January 2007 - Current |
Software Engineer
| LAVANET, INC Honolulu, Hawaii, USA |
March 2006 - January 2007 |
Unix Systems Administrator / Web Specialist
- Unix Systems Administration and daily monitoring of servers in an ISP environment.
- Managing and installing Linux and FreeBSD servers.
- Consolidating and centralizing web services that were previously run on separate individual
servers to one machine running virtual private servers.
- Researching, developing, installing, customizing and implementing web projects that involve:
- A community web site featuring blogs, forums and podcasts amongst other things.
- A ground up re-design and CMS re-implementation of the main company web site.
- Deployment of a Web-based tracking system for the Systems department.
- Installation of a central Subversion code repository and development environment used for
projects.
| RAYWOOD COMMUNICATIONS Melbourne, Australia |
2004 - 2005 |
Customer Support Specialist / Webmaster / Systems Administrator
- Managed customer support tasks including resolution of systems issues, answering technical
enquiries and delegation of tasks to Software Engineers.
- Set up, upgraded and installed computer systems on customer sites.
- Developed a Web-based customer support Job Entry system. Upgraded previous MS Access
implementation to a MySQL enabled system used globally by customers and employees.
- Developed a Web-based customer portal, enabling customers to view their system information,
documentation and enter support requests.
- Implemented and customized a Software Development Bug Tracking system used by Software
Engineers.
- Converted existing customer sites to allow for Secure Shell access over the internet. Upgraded
previous use of modem access saving telecommunications costs in excess of $3000 a month.
- Implemented an automated off-site backup of customer sites and configurations.
- Systems Administered a Windows and Linux environment of over 30 machines.
| SIDEWINDER ASIA PACIFIC Melbourne, Australia |
2002 - 2004 |
Software Support Person / Webmaster / Systems Administrator
- Managed support tasks including support databases according to Service Level Agreements.
- Managed mission critical databases used by clients, including statistics and report generation.
- Supported fleet dispatch programs used by major courier companies Australia-wide as well as in
the US and the UK.
- Contributed to the intellectual development of company products. Undertook systems analysis,
design and programming. Interpreting client requirements and on-site work at client premises.
- Researched, wrote, edited and proofread technical instructions/user manuals for logistics and
fleet management software products. Performed software testing for production releases.
- Systems Administered a Linux, Unix and Windows environment of over 25 machines.
| IBM GLOBAL SERVICES AUSTRALIA Melbourne, Australia |
2001 |
Industry Based Learning Student
- Maintained the ‘Application Management System’ (AD/M MS) Intranet.
- Developed technical forms relating to the Management System.
- Analyzed and resolved system Feedbacks. Coordinated and delegated information to relevant
channels.
- Serviced Access Requests to the Management System. Controlled, maintained and oversaw over
2000 users’ requests in accordance to policies and security procedures.
Education
| RED HAT CERTIFIED TECHNICIAN Pacific Center for Advanced Technology Training, Honolulu, Hawaii, USA | 2006 |
An RHCT has proven technician-level competencies required to install, attach, configure, and manage new Red Hat systems on an existing production network. RHCTs are capable of performing the the core system administration common to all systems, regardless of whether they are workstations, servers, network devices, or some other kind of system.
| BA BUSINESS INFORMATION SYSTEMS Monash University, Melbourne, Australia |
2001 |
This degree focused on the application of information technology to the solution of business problems. My coursework included: IT Project Management; Computer Programming; Databases; Systems Analysis and Design; and Business and Economics.
- Awarded Monash Equity Scholarship from 1999 - 2001
- Awarded Industry Based Learning Scholarship (exclusive to only 40 top students) - 2001
Organizations
| HAWAII OPEN SOURCE EDUCATION FOUNDATION (HOSEF) Honolulu, Hawaii |
2006 |
| Board of Directors |
References
References available upon request.
